Policies

I require all appointments to be scheduled a minimum of 4 hours before. 

To honor the sacred time we share, we kindly ask that any reschedules or cancellations be made at least 24 hours before your appointment.

After two late cancellations (even if rescheduled), a non-refundable retaining fee based on your service duration will be required to secure future appointments. Should a future appointment again be canceled or rescheduled late, a new retaining fee will be applied. To reschedule or cancel, please connect via text at (608) 438‑2944 or email at mikaelamcwilliams@gmail.com.

Please understand that not confirming your appointment is not considered a cancellation. Appointments missed without notice, or arrivals more than 10 minutes late, will incur a non-refundable no-show fee based on the service duration, and a retaining fee will be required for any future appointments.

Retaining & No-Show Fees:

• 0–30 minutes: $15
• 30–60 minutes: $45
• 60–90 minutes: $75

Thank you for respecting this ritual of time—it allows every client to receive the full care, attention, and transformative experience they deserve.

Appointments  0-30 Minutes long have a Retaining Fee and No Show Fee of $15

Appointments 30-60 Minutes long have a Retaining Fee and No Show Fee of $45.

Appointments 60-90 Minutes long have a Retaining Fee and No Show Fee of $75.

Appointments 90+ Minutes Long have a Retaining Fee and No Show Fee of $105

*Retaining Fee is deducted from next appointment balance.

*No Show Fee is a set fee.

All clients are REQUIRED to have an up to date card on file to hold their appointment. Cards on file are NOT charged until service is completed unless a LATE CANCELLATION/ RESCHEDULE or NO SHOW.

Gift Certificates & Cards are redeemable toward services at Mikaela Leigh Esthetics LLC (MIKAELA LEIGH ESTHETICS) while the spa is in operation. It holds no cash value and cannot be exchanged for cash. Though gift certificates and cards do not expire, they will not be honored if the spa ceases operations. Lost or stolen certificates or cards cannot be replaced.

I reserve the right to change pricing at any time for services and retail items.

All payments must be paid in full after service is received.

There are NO refunds on retail items and/ or services received (including bundles).  ALL SALES ARE FINAL. 

Respectfully, I request that no children under the age of 10 enter the spa.

I have a zero tolerance policy for any physical, sexual, verbal, or emotional abuse to myself, other guests OR other businesses in the building.

Guests who arrive with eye makeup on will not be taken for the service and will need to reschedule their  appointment. 

All gift certificates and giveaway prizes must be used within ONE YEAR of purchase or win date. 

Each visit with Mikaela Leigh Esthetics you will receive Loyalty Peptides. You can build these Peptides up overtime to save money on visits.

You must choose to enroll in Loyalty Peptides at the end of your first visit if you wish to participate.

There are three Loyalty Tiers

-Base

-Bronze

-Gold

Once you reach Bronze your Peptides will be multiplied by 1.25 and once you reach Gold, your Peptides will be multiplied by 1.5. 

All Peptides expire in a year.

Online appointment requests will be responded to daily from 9am to 7pm!

Texts, Emails and DMs will be responded to Wednesday through Saturday 9am to 7pm. Any communication from guests by text, email or DM will NOT be responded to on Sunday through Tuesday!