Frequently Asked Questions

I am located in the lower level of NBM Beauty. My entrance is in the back of the building by the fence. The door reads 'Emergency Exit Only', but no alarm will sound. Head straight down the stairs to the lobby and I will be at the end of the hallway past the tanning rooms. 

If you choose to enter NBM Beauty please head straight back past the pedicure stations to the kitchenette and down the stairs to the lobby and then down the hallway. 

We ask that you please reschedule or cancel your reservation at least 1 day (24hrs) before your scheduled reservation start time.

After TWO late cancellations (even for a reschedule), you will be REQUIRED to pay a NON-REFUNDABLE RETAINING FEE based on your reservation duration to hold your future scheduled or re-scheduled reservation. To reschedule or cancel your reservation please text Mikaela at (608) 438 - 2944 or email @mikaelamcwilliams@gmail.com. If the next scheduled or re-scheduled reservation gets cancelled or re-scheduled again, that NON-REFUNDABLE RETAINING FEE will be void and you will be REQUIRED to pay another NON-REFUNDABLE RETAINING FEE.  

Not confirming your reservation is NOT the same as cancelling. Reservations with no communication who do NOT show to the scheduled reservation at all or after the 10 MINUTE grace period, will be charged a NON-REFUNDABLE NO SHOW FEE based on the reservation duration and will not be taken for the scheduled service and will be REQUIRED to pay a NON-REFUNDABLE RETAINING FEE for any future services.  

I accept guests ages 16 and up! 

Text and Email Only! 

Text: 608-438-2944

Email: mikaelamcwilliams@gmail.com

Online reservation requests will be responded to daily from 8am to 8pm!

Texts, Emails and DMs will be responded to Tuesday through Saturday 8am to 8pm. Any communication from clients by text, email or DM will NOT be responded to on Sundays or Mondays!